Refund policy


Return & Refund Policy

At Vishal Gems, we are committed to ensuring your satisfaction with every purchase.

If you are not completely satisfied with your order, you may request a return within 7 days of receiving the item.

How to Request a Return

  • You must inform us of your intention to return the product within 7-15 days of receiving it.

  • To initiate the return process, please contact us at kabir@vishalgems.com with your order details and reason for return.

  • Once we receive the returned item and inspect its condition, we will process the refund.

Refund Process

  • After the returned goods are inspected and approved, the refund will be issued to your original payment method.

  • Shipping charges are non-refundable and will be deducted from the total refund amount.

  • The refund processing time may vary depending on your payment provider, but typically takes 5–10 business days.

Conditions for Return

  • The product must be unused, in its original packaging, and in the same condition as received.

  • Returns that do not meet these criteria may not be eligible for a refund.